FREE SHIPPING ON ORDERS OVER $100!

Wholesale Policies & Procedures

Welcome to Rockellee To The Trade

We are thrilled that you are interested in marketing our line.
For all wholesale inquiries, kindly contact our Trade Representative, Kim Cavalier, 203-856-5677, wholesale@rockellee.com.

Opening Minimum Order

Our opening order minimum is $500.00 with no minimums on reorders. We will include a free half-stack as a bonus for placing your first order at the time of your initial meeting. It’s our way of saying “Welcome to the Rockellee family!”

Suggested Retail Pricing

We recommend a markup of no less than keystone (2.0). We have a strict policy as to the lowest advertised pricing, promotion or discount of no more than 20% off MSRP.

Sizing

Our trade clients generally order stacks that measure about 7 inches in circumference for inventory. This is the size you will receive in your order. We gladly accept Special Orders with reasonable lead times so you don’t have to lose any sales regardless of your client’s wrist size. (Please see Special Orders.)

Special Orders

If the size in your store doesn’t fit your shopper, no problem! Rockellee offers Special Orders with a lead time of approximately 2 weeks. Sizing options are as follows:

Small bracelet: 6.5+- inches

Medium bracelet: 7+- inches (this is the average size that fits most)

Large bracelet: 7.5 +-inches

Please ask your client how they want their bracelet to fit on the wrist.  Some prefer a fit where there isn't much movement, whereas others like a very loose fit. Each bracelet is made with different size beads so the circumference will vary.

To measure your client’s wrist, use a flexible measuring tape, measure the circumference of their wrist by fitting it right below the wrist bone.  Select the closest corresponding sizing from above.  Please note that each bracelet is made of stretchable nylon and will have a natural give.

Please collect a $3.00 standard shipping fee per stack added to the order. Overnight shipping is available for an upcharge. Lastly, please be sure you specify whether it is to be shipped to your store or directly to the client. *Unfortunately we cannot resize stacks purchased for inventory.

Production Lead Time

Ready for a reorder? You rock! Please allow up to 14 days for quantities of 12 stacks or less, and up to 21 days for quantities of more than 12 stacks. Shipping costs are based on weight and will be quoted accordingly at the time of order. Rush orders can be accommodated for an additional fee and will be determined at the time of order.

Exchanges

Is there a style you purchased that just isn’t selling? We got your back. We will gladly make an exchange for a stack of equal or greater value up to 90 days after purchase. Simply contact Kim Cavalier at kim@rockellee.com with a written request specifying the exchange.

Terms of Payment

We want to make your purchase as easy and seamless as possible. We accept all credit cards through Shopify. *Unfortunately, we do not extend terms  on consignment.

Vendor Supplies Provided

We supply our vendors with our branded gift pouches and a care card to be included with each client purchase. All merchandise will arrive to you tagged with sku’s. 

We also offer optional wooden product display stands at $11.00 per stand. This will give an optimal display for our stacks. We highly recommend them, though if you don’t have the space, we will be happy to help you devise the best presentation of our product upon request.  

Customer Service

We stand behind our product. We don’t encounter many issues, but when we do, Rockellee offers free repairs for the life of the bracelet. The only cost to the client is a small shipping fee. Simply contact care@rockellee.com or your sales representative for instructions to receive servicing.

We look forward to a long and prosperous relationship with you and highly value your business. 

Welcome to the Rockellee family!

 

Sizing

If we offer a wrist size option on most  of our bracelets, the options will be as follows:

Small bracelet - 6.5+- inches

Medium bracelet- 7+- inches (this is the average size that fits most)

Large bracelet- 7.5 +-inches

We will get as close as possible to the above sizes.  Each bracelet is made with different size beads so the circumference will vary. Take into consideration of how you want your bracelet to fit on your wrist.  Some prefer them to fit just right so there isn't much movement where as others like a very loose fit.  We want you to be able to choose!

To measure your wrist, use a flexible measuring tape, measure the circumference of you wrist by fitting it right below the wrist bone.  Select the closest corresponding sizing from above.  Please note that each bracelet is made of stretchable nylon and will have a natural give.